Privacy policy

The data controller is usually your landlord or your association. Based on our role as a data processor for the landlord/association, we ensure that the processing of your personal data carried out by us complies with the legislation. If you need to find information about data processing from the data controller, please contact your landlord/association. If you have any questions about DEAS' processing of personal data, you are welcome to contact: DEAS A/S Dirch Passers Allé 76 2000 Frederiksberg VAT number: 20283416 Phone: +45 70 30 20 20 Email: persondata@deas.dk

In DEAS, we process the following personal data: Information about tenants or subtenants:

• Ordinary personal data: - Registration and contact details such as name, address, phone number, email address, IP address, lease number - Anti-money laundering documentation, including identification photos - Title, profession, and educational background - Family relationships and information about the household, including details about separation, divorce, and the termination of cohabitation - Payment information, including bank account, any payment defaults, insolvency or bankruptcy declarations, and deposits in escrow - Information about and correspondence related to the rental or subletting, including lease contracts, property layout, utility bills, notifications, laundry cards, access keys and cards, complaints, housing subsidies - Vehicle registration numbers for parking space rentals - Reasons for moving out, including death or relocation to a nursing home

• Personal data subject to a higher degree of protection: - CPR number

Information about members or residents in a property-owning, housing cooperative, or homeowners' association:

• Ordinary personal data: - Registration and contact details such as name, address, phone number, email address, IP address, customer number - Anti-money laundering documentation, including identification photos - Title, profession, and educational background - Family relationships and information about the household - Photos, images, or video recordings - Payment information, including bank account, any payment defaults, insolvency or bankruptcy declarations, and liens - Information about and correspondence related to membership in the association, including the value and layout of the share or apartment, utility bills, laundry cards, access keys and cards, complaints - Registered information, such as encumbrances, rights, and debts - Reasons for selling, including death, divorce, termination of cohabitation, or relocation to a nursing home - Vehicle registration numbers for parking space administration

• Personal data subject to a higher degree of protection: - CPR number

Information about applicants on findbolig.nu:

• Personal data subject to a higher degree of protection: - CPR number - Possible affiliation with a trade union - Possible alcohol or drug abuse

Information about employees:

• Ordinary personal data: - Registration and contact details such as name, address, phone number, email address, IP address - Title, profession, and educational background - Family relationships and contact details of the closest relatives - Photos, images, or video recordings - Information for employment and salary administration, including salary details, bank information, tax card, education, seniority, secondary employment, working hours and tasks, access keys and cards, vacation usage, sick leave, maternity leave, employee benefits, social security, pension, criminal records, warnings, reprimands, termination

• Personal data subject to a higher degree of protection: - CPR number - Possible affiliation with a trade union - Possible alcohol or drug abuse

Information about contacts at suppliers and business partners:

• Ordinary personal data: - Registration and contact details such as name, address, phone number, email address, IP address - Title, profession, position, including board and executive positions, educational background - Information about ownership of companies or properties included in the customer relationship, as well as associated details, such as insurance, bank information, accounting, and tax information, signing rights, and power of attorney - Anti-money laundering documentation, including identification photos of the customer's beneficial owners and board members

• Personal data subject to a higher degree of protection: - CPR number

Information about so-called "Bipersoner," such as relatives of tenants or employees:

• Ordinary personal data: - Registration and contact details such as name, address, phone number, email address, IP address - Title, profession, and educational background - Family relationships

DEAS generally does not process highly sensitive information or information about criminal offenses. However, in exceptional cases concerning rental legal matters, DEAS may process sensitive personal data to secure the customer's rights under other legislation, for example, to register a criminal offense related to the customer's properties, including to safeguard the customer's legal position in case of a compensation claim or as a basis for termination. Finally, DEAS may, in exceptional cases, process sensitive personal data in connection with handling HR matters for employees associated with the customer's properties, either to secure the customer's claims for reimbursement or compensation for public or insurance coverage or to safeguard the customer's legal position in case of a compensation claim or as an informant regarding a criminal offense.

Normally, we obtain the information from you. In some cases, it may come from other sources, typically:

• Public authorities, for example, necessary tax information for salary payments

• Real estate agents

• Landlord

• Previous property administrators of the landlord/association

• Other residents in the property

We use Google Analytics (GA) to track user behaviour. We use this data to determine the number of people who use our website and application, to better understand how they find and use our website and application, and to see their journey through the website and application.

Although GA records data such as your geographic location, device, internet browser and operating system, none of this information personally identifies you.

Disabling cookies prevents GA from tracking your visits to our website.

We process your personal data for specific purposes when we or our customers, for whom we act as data processors, have a lawful basis.

The usual lawful bases for processing are:

• It is necessary to fulfill a contract/agreement with you.

• Processing is required by law, including the Rent Act, Housing Regulation Act, Bookkeeping Act, and Anti-Money Laundering Act.

• Our or our customers' legitimate interests in processing your information (balancing of interests).

• Processing with consent.

Purposes: Purposes of processing information about tenants and subtenants:

• Managing lease or sublease agreements, including rent collection and deposit payments, and similar matters.

• Compliance with legal requirements.

• Administration of your relationship with us or our customers.

Purposes of processing information about members or residents of an owner, cooperative, or property owners' association:

• Managing the association's operations and membership, including collection of owner and housing fees, planning, implementation, and follow-up of projects.

• Compliance with legal requirements.

• Administration of your relationship with us or our customers.

Purposes of processing information about applicants on findbolig.nu:

• Managing the waiting list, including membership fee collection.

• Administration of your relationship with us or our customers.

Purposes of processing information about employees:

• Managing employment relationships.

• Compliance with legal requirements.

• Salary, benefits, reimbursements, and similar payments.

Purposes of processing information about contacts at suppliers and business partners:

• Managing supplier or partnership agreements.

• Compliance with legal requirements.

• Administration of your relationship with us or our customers.

Purposes of processing information about customers, the customer's beneficial owners, and board members:

• Managing administration agreements.

• Compliance with legal requirements (Anti-Money Laundering Act).

• Administration of your relationship with us or our customers.

Purposes of processing information about so-called "Bipersoner," such as relatives of tenants or employees:

• Managing agreements with the "main person."

• Processing based on requests from the affected individuals.

• Compliance with legal requirements.

• Administration of your relationship with us or our customers.

To the extent that we process your personal data based on the balancing of interests, this processing will be exclusively motivated by legitimate interests. The following processing may typically occur:

• We will retain your regular personal data for a period after the termination of your lease agreement, withdrawal from the association, or termination of your supplier agreement, customer relationship, etc. This is done in accordance with applicable laws (such as the Anti-Money Laundering Act or the Bookkeeping Act), which obliges us to retain information for a specified period. Additionally, information is kept for practical and administrative purposes and in consideration of the statute of limitations.

• We may disclose your regular personal data to the customer, auditor, craftsmen, rent tribunal, lawyer, real estate agents, potential buyers of the property, to the extent relevant and necessary for the operation and administration of the property.

• Your lease agreement may be disclosed for use as a comparative lease to the landlord's lawyer, rent tribunal, or other landlords and their representatives who have an interest in documenting the rental value.

• Both storage and disclosure are carried out with regard to the landlord's interest in being able to document the basis for rental determination in the property or in a specific lease and the landlord's obligation to and interest in maintaining good conduct and order in the property.

Most often, our processing of your personal data will be based on another legal basis than consent. Therefore, we only obtain your consent when it is necessary in rare cases to process your personal data for the purposes described above. If we obtain your consent, it is voluntary, and you can withdraw it at any time by informing us.

In connection with the operation and administration of our clients' properties, information is disclosed to business partners and suppliers, including auditors, lawyers, and real estate agents, to dispute resolution bodies such as rent tribunals and courts, and to Danmarks Statistik (Statistics Denmark). Processing by third parties is carried out solely for specific purposes. If information is disclosed to subprocessors, a data processing agreement will be in place, obligating them to treat your personal data confidentially and implement the necessary technical and organizational security measures to prevent accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access to personal data. If properties are sold, relevant information about the property, including tenancy and lease conditions, may be disclosed to potential buyers. If the property is subject to rules on offer obligations, the information will also be disclosed to other residents of the property. Lease contracts may be disclosed for use as comparable leases to the landlord's lawyer, rent tribunals, or other landlords and their representatives, who have an interest in documenting the value of the lease. Information about rent levels, rent development, rent payments, etc., may be disclosed to Danmarks Statistik for processing in statistical history or scientific purposes. In connection with your termination of tenancy, your contact information may be disclosed to potential tenants for viewing the property. If a tenant representation has been established in a property, relevant tenant information will be disclosed to the tenant representation in accordance with tenancy legislation. Your personal data will not be transferred to countries outside the EU/EEA and countries that do not have laws providing special protection for personal data ensuring the processing. We do not disclose personal information to companies for marketing purposes without your consent.

There may be different processing purposes and retention periods depending on whether we process your personal data as a tenant or subtenant, a member of the association, a resident in a property owners' association, an applicant on Findbolig.nu, an employee at the property, a contact person for a supplier or business partner, a customer, a customer's actual owner, a board member, or as a related person. In general, we retain your personal data for as long as necessary for the purposes for which your personal data was collected. This means the following: Tenant or subtenant:

We will retain your personal data for a period after the termination of your lease or sublease, and in accordance with the following criteria:

• For practical and administrative purposes and in accordance with the Accounting Act, Anti-Money Laundering Act, and statute of limitations rules, we will retain your information for up to 10 years after the expiration of the accounting year in which the lease relationship was terminated.

Members of a property owners' association:

We will retain your personal data for a period after the termination of your membership and in accordance with the following criteria:

• For practical and administrative purposes and in accordance with the Accounting Act, Anti-Money Laundering Act, and statute of limitations rules, we will retain your information for up to 10 years after the expiration of the accounting year in which you left the association.

Applicants on Findbolig.nu:

We will retain your personal data for a period after the termination of your membership on the waiting list and in accordance with the following criteria:

• For practical and administrative purposes and in compliance with the statute of limitations rules, we will retain your information for up to 12 months after the expiration of the accounting year in which your membership was terminated.

Employees at the properties:

We will retain your personal data for a period after the termination of your employment relationship and in accordance with the following criteria:

• For practical and administrative purposes and in accordance with the Accounting Act and statute of limitations rules, we will retain your information for up to 10 years after the expiration of the accounting year in which your employment relationship was terminated.

Contact persons for suppliers and business partners:

We will retain your personal data for a period after the termination of the supplier or business partnership agreement and in accordance with the following criteria:

• For practical and administrative purposes and in compliance with the Accounting Act and statute of limitations rules, we will retain your information for up to 10 years after the expiration of the accounting year with the last delivery or the termination of the cooperation.

Customers and the customer's actual owners and board members: We will retain your personal data for a period after the termination of the customer relationship and in accordance with the following criteria:

• For practical and administrative purposes and in compliance with the Accounting Act and statute of limitations rules, we will retain your information for 10 years after the expiration of the accounting year of the termination of the customer relationship.

• Information collected solely for complying with anti-money laundering legislation will be stored for 5 years from the termination of the business relationship or the completion of the individual transaction, unless otherwise stipulated in other legislation for such information.

Related persons, such as relatives of tenants or employees; actual owners and board members of customers:

• For practical and administrative purposes, we will retain your information for up to 10 years after the expiration of the accounting year of the termination of the main relationship.

We retain information relevant as documentation for rent setting or other significant matters related to the property, such as lease agreements, rent notifications, rulings from rent tribunals, and judgments, for as long as they may be necessary.

We have implemented both technical and organizational security measures designed to protect your information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access, misuse, or any other unauthorized processing in violation of the legislation on the processing of personal data. To ensure this, we have established IT security rules and processing procedures in accordance with our ISO-certified quality management system.

On our website, we use 'cookies'. A cookie is a small text file that is stored in the web browser on your computer, smartphone, iPad, or whatever device you use when visiting the website. Cookies allow us to recognize your computer or device and gather information about your online behavior, including which pages and features are visited with your browser, and ensure that it functions correctly from a technical standpoint. In some cases, cookies are the only way to make a website work as intended. A cookie is a passive file and cannot collect information from your computer, spread computer viruses, or execute other harmful programs. It is anonymous and does not contain any personal information. Cookies are used by almost all websites. Read more about our cookie policy here:

You have several specific rights under the General Data Protection Regulation (GDPR) when we process personal information about you:

• The right to be informed about the processing of your data.

• The right to access your own personal information.

• The right to rectification (correction) of your personal data.

• The right to erasure (deletion) of your personal data.

• The right to restriction of processing.

• The right to data portability (receive your data in a commonly used format).

• The right to object to the processing.

You can exercise your rights, including making objections to our processing, by contacting us. You can find our contact information at the top of this document. If you request to correct or delete your personal information, for example, we will assess whether the conditions are met and implement the changes or deletion as soon as possible. You also have the right to lodge a complaint about the processing of your information and data. Complaints should be submitted to the Danish Data Protection Agency (Datatilsynet), Borgergade 28, 1300 Copenhagen K.

When you sign up for one of our newsletters, we record your name and email address. The information is used to send you newsletters and event invitations. During the registration process, there may be an option for you to provide additional information about yourself, such as your address or housing type. These details are used to provide you with better service and content. You can always unsubscribe from our newsletters by using the unsubscribe link at the bottom of each email, thereby withdrawing your consent. We use MailChimp to send out our newsletters. MailChimp is a certified provider located outside the EU, and you can read more about their privacy practices.

The data controller is usually your landlord or your association. Based on our role as a data processor for the landlord/association, we ensure that our processing of your personal data takes place in accordance with legislation.

If you need to find information about data processing from the data controller, please contact your landlord/association.

If you have any questions about the processing of personal data by DEAS, you are very welcome to contact:

DEAS A/S Dirch Passers Allé 76 2000 Frederiksberg CVR: 20 28 34 16 Phone.: +45 70 30 20 20 Email: persondata@deas.dk

At DEAS we process the following personal data:

Information about tenants or sub-tenants:

• Ordinary personal data: - Registration and contact details such as name, address, telephone number, email address, IP address, lease number - Anti-money laundering documentation, including photo identification - Title, occupation and educational background - Family circumstances and household details, including information about separation, divorce and the end of a cohabiting relationship - Payment details, including bank account, any payment default, insolvency or bankruptcy declarations and the attachment of deposits - Details of and correspondence relating to letting or sub-letting, including tenancy agreement, layout of the leased premises, consumption accounts, notification letters, laundry cards, access keys and cards, appeals, housing benefit - Registration numbers of cars, when renting a parking space - Reason for vacation, including death or moving to a nursing home

• Personal data subject to a higher degree of protection: - CPR number

Details of members or residents of an owner-occupied, cooperatively-owned or property-owner association:

• Ordinary personal data: - Registration and contact details such as name, address, telephone number, email address, IP address, customer number - Anti-money laundering documentation, including photo identification - Title, occupation and educational background - Family circumstances and household details - Photos, pictures or video recordings - Payment details, including bank account, any payment default, insolvency or bankruptcy declarations, and attachment - Details of and correspondence relating to the membership of the association, including the value and layout of the cooperatively-owned unit or flat, as well as consumption accounts, laundry cards, access keys and cards, and appeals - Information recorded in the title register, such as easements, entitlements and debt - Reason for sale, including death, divorce, end of a cohabiting relationship or moving to a nursing home - Registration number of cars, for administration of parking spaces

• Personal data subject to a higher degree of protection: - CPR number

Information concerning applicants at findbolig.nu:

• Ordinary personal data: - Contact details such as name, address, telephone number, email address - Information concerning the data subjects’ special affiliation and priority position, according to the landlord’s applicable allocation rules (member no., etc.) - Correspondence concerning the allocation of homes, including flat preferences, family circumstances and household

• Personal data subject to a higher degree of protection: - CPR number

Details of employees:

• Ordinary personal data: - Registration and contact details such as name, address, telephone number, email address, IP address - Title, occupation and educational background - Family circumstances and contact details of next-of-kin - Photos, pictures or video recordings - Information for employment and payroll administration, including salary details, account details, tax card, training, length of service, secondary employment, working hours and tasks, access keys and cards, holiday planning, sick leave, maternity leave, employee benefits, social security, pension, criminal record, warnings, reprimands, dismissal and termination

• Personal data subject to a higher degree of protection: - CPR number - Any trade union membership - Any misuse of alcohol or narcotics

Details of contact persons at suppliers and business partners:

• Ordinary personal data: - Registration and contact details such as name, address, telephone number, email address, IP address - Title, occupation, position and educational background

Details of customers, the customer's beneficial owners and board members:

• Ordinary personal data: - Registration and contact details such as name, address, telephone number, email address, IP address - Title, occupation, position, including board and executive board positions, educational background - Details of ownership of companies or properties that are included in the customer relationship, as well as related matters such as insurance, bank details, accounting and tax information, subscription rights and powers of attorney - Proof of identity for anti-money laundering purposes, including photo identification of the customer's beneficial owners and board members

• Personal data subject to a higher degree of protection: - CPR number

Information concerning secondary persons, such as relatives of tenants or employees:

• Ordinary personal data: - Registration and contact details such as name, address, telephone number, email address, IP address - Title, occupation and educational background - Family circumstances

In principle, DEAS does not process particularly sensitive information or information concerning criminal offences.

However, there may exceptionally be cases under tenancy law whereby DEAS will process sensitive personal data in order to safeguard the customer's rights under other legislation if, for example, DEAS has a need to register a criminal offence in, or in connection with, the customer's properties, including to safeguard the customer's legal position on any claim for compensation or grounds for termination.

Finally, in exceptional cases, DEAS may process sensitive personal data in connection with the handling of personnel matters for the customer's employees associated with the customer's properties, either to safeguard the customer's claims for reimbursement or compensation for public legal or insurance cover, or to safeguard the customer’s legal position in the event of any compensation claim, or as the notifier of any criminal offence.

We will normally receive the information from you. In some cases, this may be from other sources, typically:

• Public authorities, such as the tax information necessary for payment of salaries

• Real estate agents

• Landlord

• Previous property administrator of the landlord/association

• Other residents of the property

We process your personal data for specific purposes when we or our customers, for whom we are data processors, have a lawful reason.

Lawful reasons for processing are usually:

• Necessary in order to fulfil a contract/agreement basis with you

• Processing according to legal requirements, including the Danish Tenancy Act, Housing

Regulation law, Bookkeeping Act and Anti-Money Laundering Act

• Our own or our customers’ justified (legitimate) interests in processing your data (the balancing of interests rule)

• Processing with consent

Purposes:

Purpose of processing information concerning tenants and sub-tenants:

• Handling of letting or sub-letting conditions, including the collection of rent and the payment of deposits and similar payments

• Fulfilment of statutory requirements

• Administration of your relationship with us or with our customers

Purpose of the processing of data concerning members or residents of an owner-occupied, cooperatively-owned or property-owner association:

• Handling of the association’s operations and handling of members, including the collection of ownership and housing charges, as well as the planning, execution and follow-up of projects

• Fulfilment of statutory requirements

• Administration of your relationship with us or with our customers

Purpose of processing information concerning applicants at findbolig.nu:

• Handling of the waiting list, including collection of fees

• Administration of your relationship with us or with our customers

Purpose of processing data concerning employees:

• Handling of employment conditions

• Fulfilment of statutory requirements

• Payment of salaries, allowances, reimbursements and similar

Purpose of processing details of contact persons at suppliers and business partners:

• Handling of supplier or cooperation agreement

• Fulfilment of statutory requirements

• Administration of your relationship with us or with our customers

Purpose of the processing of details of customers and the customer's beneficial owners and board members:

• Handling of administration agreement

• Fulfilment of statutory requirements (Anti-Money Laundering Act)

• Administration of your relationship with us or with our customers

Purpose of the processing of information concerning secondary persons, such as relatives of e.g. tenants or employees:

• Handling of agreement with the ‘principal party’

• Handling on the basis of the wishes of the persons concerned

• Fulfilment of statutory requirements

• Administration of your relationship with us or with our customers

To the extent that we process your personal data on the basis of the balancing of interests rule, this processing will solely be motivated by justified (legitimate) interests. The following processing may typically occur:

• We retain your ordinary personal data for a period of time after the expiry of your tenancy, after withdrawal from the association or after the expiry of your supplier agreement, or your customer relationship, etc. This takes place in accordance with applicable legislation (e.g. the Anti-Money Laundering Act or the Bookkeeping Act), which obliges us to retain information for a given period. In addition, information is retained for practical and administrative reasons and in respect of the limitation rules.

• We forward your ordinary personal data to the customer, accountant, craftsmen, rent board, attorney, estate agents, or potential buyers of the property, to the relevant and necessary extent in conjunction with the operation and administration of the property.

• For use as a comparative lease, your tenancy agreement, notices of rent increase and overviews of rental debt collections may be disclosed to the landlord's attorney, rent board or other landlords, as well as their representatives, with an interest in documentation of the value of the lease.

• Both retention and disclosure will take account of the landlord’s interest in being able to document the basis for determining the rent for the property or in a particular lease, and the landlord’s obligation and interest in maintaining good conduct and order in the property.

Our processing of your personal data will usually be based on a legal basis other than consent. We therefore only obtain your consent when, in rare cases, this is necessary in order to process your personal data for the purposes described above.

If we obtain your consent, such consent will be voluntary, and you may withdraw it at any time by notifying us thereof.

In connection with the operation and management of our customers’ properties, information is disclosed to business partners and suppliers, including accountants, attorneys and real estate agents, and to dispute resolution bodies, such as rent boards and courts, and to Statistics Denmark.

Processing by third parties takes place solely for specific purposes. If information is disclosed to (sub)data processors, a data processing agreement will oblige them to process your personal data confidentially and to take appropriate technical and organisational security measures to prevent the accidental or unlawful destruction, loss or impairment of the information, or that it is disclosed to unauthorised persons, misused or otherwise processed in conflict with data processing legislation.

If properties are to be sold, relevant information concerning the property, including residential and rental conditions, will be disclosed to potential buyers. If the property is subject to the rules concerning the obligation to make an offer, the information will also be disclosed to the property’s other residents.

For use as a comparative lease, tenancy agreements may be disclosed to the landlord's attorney, rent board or other landlords, as well as their representatives, with an interest in documentation of the value of the lease.

Information on rent level, rent development, rent payments, etc. may be disclosed to Statistics Denmark for statistical, historical or scientific purposes.

In connection with your termination of lease, your contact information may be passed on to potential tenants in order to view the lease.

If representation of the residents of a property has been established, in accordance with tenancy legislation, relevant information concerning tenants will be disclosed to the resident representatives.

Your personal data will not be transferred to other countries outside the EU/EEA and countries that do not have laws providing special protection of personal data, to safeguard processing.

We do not disclose personal data to companies for marketing purposes without your consent.

Processing purposes and retention periods may apply, depending on whether we process your personal data as a tenant or sub-tenant, as a member of the association, as a resident of an owner-occupied, cooperatively-owned or property-owner association, as an applicant on Findbolig.nu, as an employee of the property, as a contact person of a supplier or business partner, as a customer or the customer's beneficial owner or board member, or as a secondary person.

In general, we store your personal information for as long as is necessary for the purpose or purposes for which your personal information has been collected. This means the following:

Tenant or sub-tenant:

We will retain your personal data for a period of time from the expiry of your letting or sub-letting agreement, and in accordance with the following criteria:

• For practical and administrative reasons, and for the purposes of the Bookkeeping Act, the Anti-Money Laundering Act and the limitation rules, we retain your data for up to 10 years after the end of the financial year in which your activity ceased.

Members of an owner-occupied, cooperatively-owned or property-owner association:

We will retain your personal data for a period of time after the expiry of your membership, and in accordance with the following criteria:

• For practical and administrative reasons, and for the purposes of the Bookkeeping Act, the Anti-Money Laundering Act and the limitation rules, we retain your data for up to 10 years after the end of the financial year in which the tenancy has ended.

Applicants at findbolig.nu:

We will retain your personal data for a period of time from the expiry of your membership of the waiting list, and in accordance with the following criteria:

• For practical and administrative reasons, and for the purposes of the limitation rules, we retain your data for up to 12 months after the end of the financial year in which your membership expired.

Property employees:

We will retain your personal data for a period of time from the end of your employment, and in accordance with the following criteria:

• For practical and administrative reasons, and for the purposes of the Bookkeeping Act and the limitation rules, we retain your data for up to 10 years after the end of the financial year in which your employment ended.

Contact persons at suppliers and business partners:

We will retain your personal data for a period of time from the expiry of the supplier or cooperation agreement, and in accordance with the following criteria:

• For practical and administrative reasons, and for the purposes of the Bookkeeping Act and the limitation rules, we retain your data for up to 10 years after the end of the financial year with the last delivery, or in which the cooperation ended.

Customers, the customer's beneficial owners and board members:

We will retain your personal data for a period of time from the end of the customer relationship, and in accordance with the following criteria:

• For practical and administrative reasons, and for the purposes of the Bookkeeping Act and the limitation rules, we retain your data for 10 years after the end of the financial year in which the customer relationship ended.

• Information obtained solely for the purpose of complying with the Anti-Money Laundering Act is stored for 5 years from the termination of the business relationship or the completion of the single transaction, unless otherwise provided in other legislation for such information.

Secondary persons who are relatives of e.g. tenants or employees; beneficial owners and board members of customers:

• For practical and administrative reasons, we retain your information for up to 10 years after the end of the financial year in which the principal relationship ends.

We retain information that is relevant as documentation of the rent fixing or other important aspects of the property, such as tenancy agreements, rent notifications, rent board decisions and rulings, for as long as they may be necessary.

We have implemented both technical and organisational security measures intended to protect your data from accidental or unlawful destruction, and from the loss or impairment of the data, or from it being disclosed to unauthorised persons, misused or otherwise processed in contravention of legislation concerning the processing of personal data. In order to ensure this, IT security regulations and processing rules have been established, as a consequence of our ISO-certified quality management system.

On our website, we use ‘cookies’. A cookie is a small text file that is saved in the web browser of your computer, smartphone, iPad, or whichever device you use when you visit the website. Cookies make it possible to recognise your computer, etc. and to gather information about your online behaviour, including which pages and features are visited with your browser, and to ensure its technical functioning. In some cases, cookies are the only way to make a website function as intended. A cookie is a passive file that cannot collect information on your computer, or spread computer virus or other malware. It is anonymous and does not contain any personal data. Cookies are used by virtually all websites.

Read more about our cookie policy: 

You have a number of special rights under the General Data Protection Regulation, when we process personal data about you:

• Right to be informed about the processing of data

• Right of access to your own personal data

• Right of rectification

• Right of erasure

• Right to restriction of processing

• Right to data portability (issue of data in a generally used format)

• Right of objection

You may exercise your rights, including objecting to our processing, by contacting us. You can find our contact details at the top of the page.

If you, for example, request to have your personal data rectified or erased, we will investigate whether the conditions are fulfilled and, if so, rectify or erase the data as soon as possible.

You have the opportunity to complain about the processing of information and data relating to you. Complaints may be submitted to the Danish Data Protection Agency, Borgergade 28, DK-1300 Copenhagen K.

Once you have signed up for one of our newsletters, we will register your name and email address. This data is used to email newsletters and invitations to events.

In connection with your registration, in some cases you can give us additional information about yourself, such as your address or type of housing. This information is used to provide you with better service and content.

You can always unsubscribe from our email newsletters via the unsubscribe link at the bottom of each email, thereby withdrawing your consent.

We use MailChimp to email our newsletters. MailChimp is a certified supplier outside the EU, and you can read MailChimp’s privacy policy on their website: